1. How long has the company been in operation?

Be wary of operators with less than a few years of operation. If they have less than this, how long has the owner of the business been in the removals game?

2. Are you able to contact the company easily during business hours?

If you can’t get hold of them or you get on to answering services, they’re more than likely backyard operators, you shouldn’t use these companies. Imagine if there’s a problem while your possessions are in transit and you can’t get hold of anyone.

3. Is the removalist a member of the Australian Furniture Removers Association (AFRA)?

This is the body that regulates the removals industry and membership is a good sign as only those ‘removalists that have the necessary equipment, vehicles, premises and staff training needed to complete a professional move’ can be members. www.afra.com.au

4. Did the person providing the initial quote wear a uniform and drive a vehicle with company signage?

Did you feel that they presented in a professional manner.

These are fundamental points and generally the most presentable people in the company provide the quotes, if you don’t feel comfortable with this person, it’s probably not a good sign as to the rest of the people who work for the business.

5. Did the person quoting provide a fully comprehensive quote either on the spot or not long after the initial contact?

Never go with anyone unless you have a clear quote that you have signed off on and clear terms and conditions that address all eventualities.

6. Do they offer insurance?

If so, they need to provide you with a Product Disclosure Statement (PDS) and a Financial Services Guide (FSG) and answer any questions you have concerning the insurance of your goods whilst in transit. If a removalist is unable to do this, they may not be qualified to sell you insurance. It’s highly recommended that you obtain insurance for the move.

7. Does the company have a physical office that you can visit?

If not, do not use them.

8. Will the company deliver the good themselves to your desired location?

Some companies will outsource some interstate destinations to another company, make sure you ask the question and if so, you will need to ask these questions again about the other company. Ask who that company is and where the obligations lies for damage to property etc.

9. Is there the possibility for extra charges or will the price agreed on be the final price?

Ensure that you understand the terms and conditions and ask what other charges may come up. If there is anything in the terms and conditions you’re not sure of, mark it with a pen or highlighter and make sure you get clarification before signing on the dotted line.

10. When is payment required?

Do not pay the full fee before you have the good securely in your new premises.

11. What paperwork should I be provided with?

  1. AFRA or industry approved contract
  2. Insurance forms – Contract plus Product Disclosure Statement (PDS) and a Financial Services Guide (FSG)
  3. Inventory – signed by both parties at uplift and at delivery
  4. Companies may also provide checklists and other helpful documentation – a good sign.

12. Can I pack the boxes myself?

You can pack your own boxes but if there are any breakages in those boxes, the removalist will take no responsibility nor will these items be covered by insurance.

13. Will my furniture stay in the same truck?

If you are moving from one house to another on the same day, your furniture will be picked up and delivered in the same vehicle. If you are moving interstate, your furniture may be re-stowed at the removalist depot and made ready for a longer journey. You should ask your removalist if you have any concerns.

14. Do you provide packing materials such as boxes and packing tape?

Your removalist should provide these.


What customers are saying about our services

I was really impressed with how easy the whole thing was. Super easy. I filled out one form and had three quotes for a solar system from different companies within 24 hours.

Sarah Jackson
Enderby, UK

Thanks to the team at The Quote Company for organising quotes for me to replace my air conditioner – the whole process was quick and easy!!!

Ian Webb
Hereford, UK

Indeed it made life easier by sourcing quotes and information from a number of sources. In fact, it's quite astonishing how much I saved by not blindly choosing the first company I found. I'd like if this service was available in many aspects of my life!

Brian Taggart
London, UK

I'd been thinking about getting solar panels on our commercial building for a long time - but kept putting it off and in to the "too hard" basket.  Then I decided to get three proposals.  The three companies (two in particular) that contacted me were excellent and explained everything. It was well worth it. 

Debbie Nolan
Liverpool, UK

Share your thoughts and opinions with us