I was really impressed with how easy the whole thing was. Super easy. I filled out one form and had three quotes for a solar system from different companies within 24 hours.
After you’ve done the numbers, decided on product/service, you need to make sure you’re comfortable with the people installing your system.
Choosing a company can mean the difference between a smooth trouble free experience and headaches and unanswered phone calls down the track. Take the time to ask a few questions before you sign on the dotted line and you won’t regret it.
What makes a good company?
Informative sales process
The company should be open and transparent about the products they install and the services the provide. They should endeavour to educate you and help you choose the best solution to meet your needs, not just sell you the solution that makes them the most money. Don’t sign with anyone saying that you need to sign up that day, it’s most likely a con.
Although this doesn’t necessarily mean that the installation will be of high quality, it means that the installers are serious and organised, a good sign. You should be presented with a professional looking quote showing all expenses plus any further information about . On signing up, you should be sent an invoice and instructions on what will happen next.
There’s nothing more frustrating than calling a company and never being able to get through to them, if this is the case, walk away. If they won’t pick up the phone when you’re trying to give them money, imagine how hard they’ll be to get hold of if you have a warranty issue in the future.
The installers should turn up on time and if not, call ahead to let you know. They should discuss with you the location of the installation and confirm that you’re happy with this. On completion, they’ll show you their work, show you how the system works. The area should be left clean and tidy and all rubbish removed. Warranty and other documentation is generally sent by mail the following week.
Who services your warranties?
This is a crucial question you need to ask your installation company. Ask who will cover the cost of shipping if any parts need to sent back to the manufacturer and fitting the replacement. If the company can’t answer this and it isn’t in their terms and conditions, walk away. Some installers make you have a yearly check up and if you miss this just once, it voids your installation warranty and they forgo any responsibility – don’t sign with companies like this, it’s unethical and wrong.
After sales service
Does the company follow up to make sure the system is working as they said it would? They should do this within a couple of months.
What customers are saying about our services
Thanks to the team at The Quote Company for organising quotes for me to replace my air conditioner – the whole process was quick and easy!!!
Indeed it made life easier by sourcing quotes and information from a number of sources. In fact, it's quite astonishing how much I saved by not blindly choosing the first company I found. I'd like if this service was available in many aspects of my life!
I'd been thinking about getting solar panels on our commercial building for a long time - but kept putting it off and in to the "too hard" basket. Then I decided to get three proposals. The three companies (two in particular) that contacted me were excellent and explained everything. It was well worth it.